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General Question :

Products

  • Troubleshooting Bluetooth Connection Issues
    1. Ensure compatibility: Android 4.4+/iOS 7.0+.
    2. Update to the latest Veryfit app for optimal performance.
    3. Verify that the smartwatch's Bluetooth is active (look for the Bluetooth icon on the upper left of the main interface).
    4. Check if your phone's Bluetooth is on and functioning. Restarting Bluetooth after closing all apps can help.
    5. Keep the smartwatch screen active during binding; an inactive screen may cause binding failure.
  • Resolving Frequent Bluetooth Disconnections
    1. Maintain proximity: Stay within 7 meters for optimal connection.
    2. Remove obstructions: Body, metal jewelry, or other barriers can interfere with the signal.
    3. Check smartwatch battery: Ensure it's charged for Bluetooth connectivity and screen activation.
    4. Troubleshoot phone's Bluetooth: Restart if necessary to resolve any issues.
    5. App background activity: On iOS, background apps may be closed automatically, disrupting the connection.
    6. Phone settings: Disable power-saving modes or settings that might auto-disable Bluetooth during screen-off. 
  • Troubleshooting Bluetooth Synchronization Issues
    1. Ensure a stable Bluetooth connection. If not, refer to the previous troubleshooting steps.
    2. Start synchronization from the home page or by refreshing the data.
    3. Check if the Bluetooth connection timed out and disconnected during the process. 
  • Resolving Sleep Data Synchronization and Accuracy Issues
    1. Ensure the smartwatch is worn during sleep. Without wearing it, no sleep data will be recorded or synced.
    2. The device begins recording sleep data after 30 minutes of inactivity (including deep, light, and awake states). Frequent sitting up or moving can disrupt sleep data accuracy. 
  • Does the wrist-lift screen not be sensitive?

    Therefore, I can't provide an improvement based directly on your website's content for this specific query. 

Technology

  • Why does the back of the hand ring emit a green light?

    The green light indicates heart rate monitoring. If automatic heart rate tracking is enabled, the light activates automatically. For manual heart rate checks, it won't light up automatically. Our smartwatch uses industry-standard optical heart rate monitoring technology, ensuring reliable and safe usage. 

  • To ensure you receive reminders for messages, calls, and apps like WeChat (micro-letter)
    1. Activate 'Smart Reminder' in the app and sync with your hand ring. For iOS, allow Bluetooth pairing in system settings.
    2. Maintain a stable Bluetooth connection. The hand ring notifies only about current messages and calls; past notifications are not retrieved.
    3. For WeChat, disable 'Do Not Disturb' to receive reminders.
    4. On iPhone (iOS 13+), enable 'Share System Notification' for the device in Bluetooth settings. 
  • Charging Your Hand Ring
    1. Detach the bracelet from the wrist strap and plug it into a USB port (note the correct orientation). While charging, the display shows the remaining power. The screen stays off during charging, but you can swipe it to view progress.
    2. Typically, the hand ring takes 1-2 hours to fully charge. It offers approximately 21 days of standby time or 10 days of regular use. Remember, continuous heart rate monitoring and frequent vibrations may reduce battery life. 
  • Which app version do you download? Compatibility of the system?

    (1) for your better use of the experience, please download the latest version of the Veryfit.

    (2) The handset system needs the Android 6.0 and above version, or iOS 9.0 and above version can install and use.

  • Remote Photo Capture with Hand Ring

    (1) Easily take photos by lifting your wrist while keeping the hand ring and phone connected via Bluetooth.
    (2) Ensure the Veryfit app has permission to access your phone's camera system for this feature. 

  • Caller ID Reminder Function
    1. Ensure your hand ring is connected to your phone via Bluetooth.
    2. The hand ring supports call rejection but doesn't support call answering or making calls.
    3. If no contact information is stored, the caller's phone number will be displayed directly. 
  • Informational Reminder Feature
    1. Maintain a Bluetooth connection between the hand ring and your phone.
    2. The hand ring displays up to the 5 most recent messages, with an icon indicating the number of new messages.
    3. Press and hold on a message to delete it from the hand ring. 
  • Data Synchronization Steps
    1. The Veryfit app syncs automatically upon opening, or you can manually sync by pulling down the message list on the app’s main interface.
    2. If synchronization fails, try these steps:
    • Retry pulling down in the app for synchronization.
    • Close and reopen the Veryfit app.
    • Switch the phone's Bluetooth off and on, or restart the phone.
    • For persistent issues, clear Bluetooth sharing settings in your phone's settings before restarting. 
  • Bluetooth Usage with Hand Ring
    1. Steps counting, sleep tracking, and alarm clock functions don’t require a continuous Bluetooth connection to the phone. For workouts, sync the hand ring with the phone afterwards to view data.
    2. Set alarms via the Veryfit app. Once set, the alarm functions without a Bluetooth connection.
    3. For call reminders and using the 'find hand ring' feature, keep your phone's Bluetooth on and connected to the hand ring. 
  • Data Storage on Hand Ring without Phone
    1. The hand ring independently stores data, so there's no need to carry your phone for activities like running or sleeping. Simply connect via Bluetooth to sync data later.
    2. It retains up to 7 days of activity data, ensuring no loss of information before synchronization. 
  • Why doesn’t the step count on my smartwatch start when I begin walking?

    To enhance the accuracy of your smartwatch's step tracking, we've implemented a system that sets an initial value of 10 steps. Once you take more than 10 real-time steps, the formal step counting begins, and you'll notice the step count on the main app interface update accordingly. In other words, your step count begins at the 10th step, and the data for the steps taken between 10 and 30 are stored for your reference. 

  • How long does the smartwatch vibrate to remind me of incoming calls when I set up a call reminder?

    By default, when you set up a call reminder, the smartwatch will vibrate for 3 seconds to alert you to incoming calls. However, in the Veryfit app, you have the flexibility to customize the call reminder duration to suit your personal preferences and needs. 

  • Is it possible to adjust the number of vibrations for call reminders? How many times does the smartwatch vibrate?

    Unfortunately, you cannot modify the number of vibrations for call reminders. When a call reminder is activated, the smartwatch will vibrate continuously until the call is either answered or disconnected. You can also stop the vibration reminder manually by touching the touch key during the call notification process.

  • Why isn’t my smartwatch vibrating to remind me of incoming calls even though I’ve set up call reminders?
    1. Ensure that your Bluetooth on your phone is enabled and properly connected to the smartwatch.

    2. If you're using a non-iOS system, make sure that the Hand Ring app is running, even if it's in the background. 

  • I’ve set up reminders for apps like WeChat and QQ, but my smartwatch isn’t providing these notifications. What could be the issue?
    1. The mobile phone should not be in a dormant state, and background processes must remain active.
    2. Ensure that you are not actively using the same application on both your computer and mobile phone simultaneously, as this can interfere with the notifications.
    3. Maintain a consistent connection between your smartwatch and your mobile phone, with Bluetooth enabled at all times. 
  • What factors can influence the accuracy of heart rate measurements?
    1. Wearing Position: Wearing the device incorrectly or loosely can lead to inaccurate readings. Ensure that the device is snugly fitted on your wrist.
    2. Body Movement: Excessive arm movement or vibrations can affect the heart rate signal. It's best to stay still and relaxed during measurements.
    3. Wristband Tightness: Wearing the wristband too tight or too loose can influence blood circulation and, consequently, heart rate readings. Find a comfortable fit.
    4. Arm Position: Keeping your arm raised or clenched can disrupt blood flow and heart rate signals. Maintain a relaxed arm position.
    5. Skin Variations: Skin color, the presence of hair, tattoos, and scars can introduce variability in heart rate readings, even when wearing the device correctly. 
  • What does IP67 level waterproof mean?
    1. The first digit represents the level of protection against dust and solid particles. In this case, a rating of "6" indicates a high degree of dust resistance, preventing the entry of most solid particles.
    2. The second digit represents the level of waterproof protection. An "7" rating signifies that the product is capable of withstanding immersion in water up to a certain depth for a specified duration without sustaining damage. 
  • What factors can impact the accuracy of step tracking on a smartwatch?
    1. User Information: Ensure that you input accurate information such as gender, height, weight, and age when you first set up your smartwatch. This information directly influences the data captured by the accelerometer sensor and the functioning of the tracking algorithm. Inaccurate input can lead to incorrect step counts, inaccurate distance measurements, and unreliable calorie consumption estimates.
    2. Wrist Movement: Your arm's motion pattern, including how you swing your arm while walking, can affect the smartwatch's ability to detect steps accurately.
    3. Stride Length: The length of your stride also plays a role in step tracking accuracy. An incorrect stride length can result in under- or over-reporting of steps.
    4. Body Shape: Your body's physical characteristics, such as height and weight distribution, can impact the way your smartwatch interprets your movements.
    5. Terrain and Environment: The surface you're walking on, whether it's smooth or uneven, as well as inclines or declines, can influence step count accuracy. 
  • Why is the weather data on the smartwatch not synchronizing or appearing inaccurate?
    1. Enabling location permissions for Veryfit allows the app to automatically detect your current city for weather data. If it can't determine your location, the weather information may be unavailable. Turning on GPS can improve location accuracy.
    2. When your smartwatch and Veryfit app are in a normal connected state, the app periodically sends weather forecasts to the smartwatch. In cases of poor network service, weather data may update asynchronously or display as "no data."
    3. If your smartwatch becomes disconnected from Veryfit, weather data won't sync in real-time. If historical data exists, it will be displayed. If there's no historical data, the weather information will show as unavailable. 

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